New downloadable guide to the repairs process

Organising common repairs can be time consuming and stressful, and the common repairs process can be difficult to navigate.

Following proper procedures is a critical element in the repairs process, and is essential should you need external help from your local council or if you need to take legal action. Additionally, it’s good practice to have up to date contact details for all owners, a copy of title deeds, and adequate insurance in place before starting repairs.

We’ve added this decisions-tree guide to our website to help you through the repairs process and ensure you’re following the correct steps throughout.

The decisions-tree is an additional resource that can be used alongside this page on our website to ensure you follow proper procedures, and what steps to take when an owner refuses to pay for a common repair.

And, just a reminder, this guide refers to repairs that are regarded as maintenance work rather than improvement. For more information on what counts as maintenance or improvement, see this article.

Read more about organising common repairs.

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