Service agreement

What is this service?

Our enquiry service is designed to answer questions about the maintenance and management of tenement buildings.

Can you give advice?

It is not an advice service, and we cannot give our opinion as fact. Please ensure that you consult with a professional or seek legal help before taking action.

Who can use the enquiry service?

Anyone who has a question or issue in relation to tenement maintenance and common repair management is welcome to use our service.

How long does it take to get a reply?

We aim to respond to enquiries as soon as we are able to. However, we are a small organisation and sometimes require more time.

How do you store personal data?

We have a privacy policy in place which you can read here. Sometimes, we may refer to enquiries on our website, social media, and newsletter. Please note that these will be anonymised. However, if you do not wish for your query to be used in our communications, please let us know. We may wish to contact you again to follow up on the progress of your enquiry, however, we will not send you marketing communications without your explicit consent.

Ask for help from our team of tenement experts

Managing and maintaining a tenement building can be difficult. Under One Roof offers a free enquiry service that allows you to ask specific questions relating to your building.

Ask an expert
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Mid ceiling

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