Reaching decisions

It’s important when organising repairs to reach decisions collaboratively and keep everyone properly informed.

Contacting owners
Contacting owners

It's good practice to have a list of owners and their contact details, including email addresses and phone numbers, if possible. When making decisions, you should take all reasonable steps…

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Owner meetings
Owner meetings

Meetings are the best means of communicating with owners as everyone gets a chance to ask questions and share their point of view. You don't necessarily need a meeting to…

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Whose agreement do we need?
Whose agreement do we need?

As always, check your title deeds to see what applies to your building.  If there is nothing, or it is unworkable, then act as below. Decisions about maintenance are made by a…

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Voting
Voting

These are the rules that apply in most tenements, but you must check your own tenement rules in case there are differences. While most title deeds are straightforward in this…

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Appealing decisions
Appealing decisions

There is legal protection for owners who do not agree with majority decisions. The circumstances are relatively limited. If the decision has been made using the provisions of the Tenements…

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Effective meetings
Effective meetings

Some simple rules can help you to have a good meeting and keep owners coming back to finish business. You could circulate your meeting rules in advance. Take turns to…

1200 800 Under One Roof
Difficult conversations
Difficult conversations

When you need to speak to a neighbour, prepare yourself in advance. Be prepared first of all, get your facts in order, so you know what options are available to both…

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Communication tools and techniques
Communication tools and techniques

If you feel that establishing a property management agreement could improve the overall running of your block of flats or tenement and create a more harmonious living environment for residents,…

1200 800 Under One Roof