Service agreement

UNDER ONE ROOF INFORMATION SERVICE – SERVICE AGREEMENT

What is this service?

Our information service is designed to answer questions about the management and maintenance of tenement buildings. 

Can you give advice?

It is not an advice service, and we cannot give our opinion as fact.  Please ensure that you consult with a professional or seek legal help before taking action.

Who can use the information service?

Anyone who has a question or issue in relation to tenement management and maintenance is welcome to use our service.

How long does it take to get a reply?

We aim to send an acknowledgement within 24 hours of receipt or next working day if over a weekend/holiday period.  A full response will be issued within 5 working days however as we are a very small organisation, there may be times that this takes longer.

How do you store personal data?

We have a privacy policy in place which you can read here. Sometimes we may refer to enquiries on our website, social media and newsletter, please note that these will be anonymised.  However, if you do not wish for your query to be used in our communications, please let us know.  We may wish to contact you again to follow up on the progress of your enquiry, however we will not send you marketing communications without your explicit consent.